Ordering and Shipping

Q: How do I place an order?

A: Simply browse our collections, select your desired items, choose your size and colour, and click "purchase." Once you’re ready to checkout, follow the prompts to enter your shipping and payment information.

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Q: Do you offer international shipping?

A: Yes, we ship worldwide. Shipping rates and delivery times vary based on the destination.

Q: How can I track my order?

A: Once your order is shipped, you will receive an email with a tracking number and a link to track your package.

Returns and Exchanges

Q: What is your return policy?

A: We accept returns within 20 days of purchase which have manufacture defaults. Items must be unworn, unwashed, and in their original condition with all tags attached.

Q: Can I return sale items?

A: Sale items are final sale and cannot be returned or exchanged.

Q: How long does it take to process a return?

A: Once we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method.

Product Information

Q: How do I know what size to order?

A: Please refer to our Size Guide for detailed sizing information. If you’re between sizes or need further assistance, feel free to contact our customer service team.

Q: What materials are your swimsuits made from?

A: Our swimsuits are made from high-quality nylon and spandex, providing durability, comfort, and a perfect fit.

Q: How do I care for my swimwear?

A: To ensure the longevity of your swimwear, rinse it in cold water after use, hand wash with mild detergent, and lay flat to dry. Avoid machine washing, ironing, and exposure to harsh chemicals.

Q: Do you offer UV protection swimwear?

A: Whilst all clothes have a UPF rating our swim wear is not advertised as UV protection swimwear. Stay tuned for our UV rated swimwear coming soon!

Contact Us

Q: How can I contact customer service?

A: You can reach our customer service team by email at pollyswim.au@gmail.com or DM us on instagram @_pollyswim .

Q: Where are you located?

A: Our headquarters are located in Brisbane, Australia. Please email us for our PO box details.